If you have ordered the game through our own online shop, please visit the Download Portal and enter your personal product key. Bonus contents can be downloaded directly from the list.
If you have bought the game in a retail store, or somewhere else, you will receive possible bonus content directly from the merchant. If it's a disc, bonus codes will be inside the cover on a separate sheet.
Bonus code lost / Download not possible
If you have lost a bonus key that came with a disc, please send us a copy of the receipt via E-Mail. Also let us know, which bonus content you are missing. We will send you a replacement.
If you receive a message that the content has been downloaded too often, please send us the bonus key and also let us know, which bonus content you are missing.
Please describe your issue as detailed as possible.
You will usually receive an answer the next working day.